Privacy Policy

Last updated: February 22, 2026

This privacy policy sets out how Dellep Ltd ("Dellep", "we", "us", or "our") collects, uses, and protects your personal information. This policy is provided in a layered format so you can navigate to the specific sections set out below.

1. Important Information and Who We Are

This privacy policy gives you information about how Dellep collects and uses your personal data through your use of this website, including any data you may provide when you purchase a service from us or submit an inquiry through our contact form.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

Dellep Ltd is the controller and is responsible for your personal data. If you have any questions about this privacy policy, including any requests to exercise your legal rights (see Section 9), please contact us using the information set out in the Contact Details section.

2. Types of Personal Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data — first name, last name, username or similar identifier, and title.
  • Contact Data — email address, telephone number, practice name, and mailing address.
  • Financial Data — bank account and payment card details (if applicable).
  • Transaction Data — details about payments to and from you and details of services you have purchased from us.
  • Technical Data — internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID, and other technology on the devices you use to access this website.
  • Profile Data — your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data — information about how you interact with and use our website and services.
  • Marketing and Communications Data — your preferences in receiving marketing from us and your communication preferences.

We also collect, use, and share aggregated data such as statistical or demographic data which is not personal data as it does not directly or indirectly reveal your identity.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including:

Your interactions with us

You may give us your personal data by filling in online forms (such as our contact form) or by corresponding with us by email or otherwise.

Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

Third parties or publicly available sources

We may receive personal data about you from various third parties and public sources.

4. How We Use Your Personal Data

Legal basis

Under applicable Canadian and Quebec privacy legislation — including the Act respecting the protection of personal information in the private sector (Quebec) and the Personal Information Protection and Electronic Documents Act (PIPEDA) — we are required to have a lawful basis for collecting and using your personal data.

Direct marketing

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving the marketing.

Third-party marketing

We will obtain your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can ask us to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us.

Cookies

For more information about the cookies we use and how to change your cookie preferences, please contact us at contact@dellep.com.

5. Disclosures of Your Personal Data

We may share your personal data where necessary with the following parties for the purposes set out in the table above.

6. International Transfers

Some of our third-party service providers are based outside of Canada, which means that the processing of your personal data may involve a transfer of data outside of Canada.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for.

9. Your Legal Rights

Under Canadian and Quebec privacy laws, you have a number of rights in relation to your personal data.

No fee usually required

You will not have to pay a fee to access your personal data or to exercise any of the other rights.

Time limit to respond

We endeavour to respond to all legitimate requests within 30 days.

10. Contact Details

If you have any questions about this privacy policy, the use of your personal data, or you wish to exercise your privacy rights, please contact us.

11. Complaints

You have the right to make a complaint at any time to the Commission d'acces a l'information du Quebec (CAI), the Quebec regulator for privacy and access to information issues.

12. Changes to This Privacy Policy

We keep our privacy policy under regular review.

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